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DELIVERY - GENERAL INFORMATION
When your payment is validated and the items are available, they are generally shipped to you on the same day for orders placed before 11 a.m. (excluding Monday, Saturday, Sunday and public holidays) or the next day. Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling, postage and insurance. They contain a fixed part and a variable part according to various criteria: total weight of the selected products, country of delivery, and place of delivery. It is advisable to group your purchases into a single order; otherwise, you will have to pay shipping costs for each of them.
Special care is taken in packing and protecting your items. However, we cannot be held responsible for any damage caused by the carrier.
- ALL THESE DIFFERENT SHIPPING SERVICES ARE DIRECTLY VISIBLE IN THE SHOPPING CART -
→ SO COLISSIMO
We offer So Colissimo, the new service offered by La Poste for France and certain European countries. Orders placed before 11am will be shipped on the same day, or the next day (excluding Saturday, Sunday and public holidays) for the others.
You will be able to track your package with the number that we will have provided you by email once your package has been shipped: SUIVI COLIS SO COLISSIMO
You have 3 delivery solutions to choose from:
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 | My home is going to allow you to make yourself comfortable deliver directly to your home or your workplace. | Delivery time France: 48h |
 | My shopkeeper is going to allow you have it delivered to a store near your address or your workplace. | Delivery time France: 48h Delivery time Europe: D+4 / D+5 (Excluding Sunday and public holidays) |
 | My post office is going to allow you to make | Delivery time France: 48h |
→ TNT EXPRESS
We offer you a service of EXPRESS Delivery insured by our partner TNT. All EXPRESS orders placed before 11am will be shipped on the same day, or the next day (excluding Saturday, Sunday and public holidays) for the others.
You will be able to track your package with the number that we will have provided you by email once your package has been shipped. : TRACKING PARCEL TNT
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 | TNT 24H at my home will allow you to collect your parcel in 24 hours only at your home or workplace. | Delivery time France: 24h |
 | TNT Express will allow you to collect your parcel in only 3 to 5 days in Europe. | Delivery time Europe: D+3 to D+5 (excluding Saturdays, Sundays and public holidays) |
→ COLISSIMO INTERNATIONAL
We offer you a service of INTERNATIONAL DELIVERY insured by our partner Colissimo. Orders placed before 11am will be shipped on the same day, or the next day (excluding Saturday, Sunday and public holidays) for the others.
You will be able to track your package with the number that we will have provided you by email once your package has been shipped: TRACKING PARCEL COLISSIMO
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 | Colissimo DOM-TOM will allow you to collect your parcel in the DOM-TOM in just 5 to 7 days. | Delivery time DOM-TOM: D+5 to D+7 |
| Colissimo International will allow you to collect your parcel anywhere in the world in juste 5 to 10 days, depending on the country selected. | Worldwide delivery time: D+5 to D+10 (Excluding Saturday, Sunday and public holidays) |
→ GLS FLEX DELIVERY SERVICE
We offer you a service of INTERNATIONAL DELIVERY * provided by our partner GLS and its service Flex Delivery. This service is currently available for orders with a value of less than 250 euros. Orders placed before 11am will be shipped on the same day, or the next day (excluding Saturday, Sunday and public holidays) for the others.
You will be able to track your package with the number provided by mail once your package is shipped: SUIVI GLS FLEX DELIVERY
* Countries eligible for the GLS Flex Delviery Service offer: France Metropolitan, Belgium, Austria, Denmark, Germany, Italy, Netherlands.
→ WITHDRAWAL FROM OUR PREMISES (CURRENTLY SUSPENDED)
 | We propose to our customers in the Bordeaux area to pick up their online order in our office in order to avoid paying delivery fees. When your order is ready, you will receive an email informing you that you can come and pick it up, with all the necessary information to find us. Please wait for the email informing you of the availability of your package before coming, to make sure that your order will be available when you come. OPENING HOURS : |
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