DELIVERY - GENERAL INFORMATION


 

When your payment is validated and the items are available, they are generally shipped to you on the same day for orders placed before 11 a.m.  (excluding Monday, Saturday, Sunday and public holidays) or the next day. Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.

Shipping costs include packaging, handling, postage and insurance. They contain a fixed part and a variable part according to various criteria: total weight of the selected products, country of delivery, and place of delivery. It is advisable to group your purchases into a single order; otherwise, you will have to pay shipping costs for each of them.
Special care is taken in packing and protecting your items. However, we cannot be held responsible for any damage caused by the carrier.

 


- ALL THESE DIFFERENT SHIPPING SERVICES ARE DIRECTLY VISIBLE IN THE SHOPPING CART -


  

SO COLISSIMO

We offer So Colissimo, the new service offered by La Poste for France and certain European countries. Orders placed before 11am will be shipped on the same day, or the next day (excluding Saturday, Sunday and public holidays) for the others.

You will be able to track your package with the number that we will have provided you by email once your package has been shipped: SUIVI COLIS SO COLISSIMO

You have 3 delivery solutions to choose from:

logo-so.jpg
Mon-Domicile.jpgMy home is going to allow you to make yourself
comfortable deliver directly to your home or
your workplace.

Delivery time France: 48h
Delivery time Europe: D+4 / D+5
(Excluding Sunday and public holidays)


Mon-Cmmercant.jpgMy shopkeeper is going to allow you
have it delivered to a store near your address
or your workplace.
Delivery time France: 48h
Delivery time Europe: D+4 / D+5
(Excluding Sunday and public holidays)


Mon-BureauPoste.jpg

My post office is going to allow you to make
sure deliver directly to one of the 17,000 offices
of the position (in France) of your choice.

Delivery time France: 48h
Delivery time Europe: D+4 / D+5
(Excluding Sunday and public holidays)

 


→ TNT EXPRESS

We offer you a service of EXPRESS Delivery insured by our partner TNT. All EXPRESS orders placed before 11am will be shipped on the same day, or the next day (excluding Saturday, Sunday and public holidays) for the others.

You will be able to track your package with the number that we will have provided you by email once your package has been shipped. : TRACKING PARCEL TNT

TNT_Express_logo.jpg

Mon-Domicile.jpgTNT 24H at my home will allow you to
collect your parcel in 24 hours only at
your home or workplace.

Delivery time France: 24h
(excluding Saturdays, Sundays and public holidays)


tnt_logo_sure_we_can.jpg
TNT Express will allow you to collect
your parcel in only 3 to 5 days in Europe.
Delivery time Europe: D+3 to D+5
(excluding Saturdays, Sundays and public holidays)

 


COLISSIMO INTERNATIONAL

We offer you a service of INTERNATIONAL DELIVERY insured by our partner Colissimo. Orders placed before 11am will be shipped on the same day, or the next day (excluding Saturday, Sunday and public holidays) for the others.

You will be able to track your package with the number that we will have provided you by email once your package has been shipped: TRACKING PARCEL COLISSIMO

TNT_Express_logo.jpg

tnt_logo_sure_we_can.jpgColissimo DOM-TOM will allow you
to collect your parcel in the DOM-TOM
in just 5 to 7 days.

Delivery time DOM-TOM: D+5 to D+7
(Excluding Saturday, Sunday and public holidays)


tnt_logo_sure_we_can.jpg
Colissimo International will allow you to
collect your parcel anywhere in the world in juste
5 to 10 days, depending on the country selected.
Worldwide delivery time: D+5 to D+10
(Excluding Saturday, Sunday and public holidays)

 

 


GLS FLEX DELIVERY SERVICE

We offer you a service of  INTERNATIONAL DELIVERY *  provided by our partner GLS  and its service Flex Delivery. This service is currently available for orders with a value of less than 250 euros. Orders placed before 11am will be shipped on the same day, or the next day (excluding Saturday, Sunday and public holidays) for the others.

You will be able to track your package with the number provided by mail once your package is shipped:  SUIVI GLS FLEX DELIVERY

Livraison GLS Flex Delivery Service

* Countries eligible for the GLS Flex Delviery Service offer: France Metropolitan, Belgium, Austria, Denmark, Germany, Italy, Netherlands. 


WITHDRAWAL FROM OUR PREMISES (CURRENTLY SUSPENDED)

Point%20retrait%20Bordeaux.jpg       

We propose to our customers in the Bordeaux area to pick up their online order in our office in order to avoid paying delivery fees.

If all the products in your order are in stock, your order will be prepared by our teams within a maximum of 24 hours, except for orders placed from Friday afternoon onwards, as well as during the weekend, which will only be made available the following Tuesday.

When your order is ready, you will receive an email informing you that you can come and pick it up, with all the necessary information to find us. Please wait for the email informing you of the availability of your package before coming, to make sure that your order will be available when you come.

All orders must be placed on the website and cannot be modified on site.

We also inform our customers that we are not a physical store and cannot make direct sales.

OPENING HOURS :

Monday to Thursday : 9h - 12h30 and 14h00 - 17h00
Friday : 9h - 12h30 and 14h00 - 16h30


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