RIGHT OF WITHDRAWAL AND S.A.V

- Return a product to us within 14 days

Retour et échange

In accordance with the legislation on the right of withdrawal, the consumer has 14 working days (*) to return, at his own expense, products that do not suit him.

Any returns must be reported in advance to Audiophonics' Customer Service Department.
To do this, the customer must use the return form available in his customer account (Customer account -> Order history and click on Details)
Once the return request has been made, you will receive an e-mail confirming the feasibility of the return and the complete return procedure.
The product(s) must be returned by "Colissimo Recommandé" to the following address with a document to download in your customer account.
Please note on the package the assigned return number (visible in your customer account) for faster processing.


AUDIOPHONICS SARL
Product return number
10 rue Marcellin Berthelot
33270 FLOIRAC
FRANCE 

 

Conditions :
Only products returned in their entirety (with their accessories), in their original complete packaging and in perfect condition (no trace of use, not soiled...) will be accepted.
For any return of DIY boxes, please protect each spare part in the package (with cardboard or bubble wrap).

Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
Please protect the product well when sending.

 

Cannot be taken back:
- Sealed products, or with a special packaging such as plastic that has been opened by the customer
- Custom-made products for the customer or cut-to-length products such as toroidal transformers, cables/sheaths by the meter, cord assembly etc.


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- After-sales service & product repair

SAV

Any device that is still defective under warranty can be handled by our dedicated team.
Please contact Audiophonics after-sales service before any product is sent for a preliminary diagnosis and to have a return number (RMA) to facilitate the management of your return.
Each product must therefore be returned with its RMA Number in "Colissimo Recommandé" to Audiophonics.

AUDIOPHONICS SARL
RMA Number
10 rue Marcellin Berthelot
33270 FLOIRAC

 

NB : Any product returned for failure that proves (after testing) in good working order will be returned to you for a flat-rate payment of 20 euros, covering logistical and technical costs.


Contact Audiophonics after-sales service: :

  • Please use the following contact form available here
  • Please select the object Product return – RMA as well as your order number.

We will certainly answer you as soon as possible.

 

 

(*) This period runs from the day of delivery of the consumer's order.


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